If you have not received your order or offer confirmation email please check your junk folder in your email. If you still have not received one, please contact our head office on (03) 9796 5636.Here to help
Our customer service team are available on telephone during the hours of 9am and 5pm AEST, Monday – Friday, and 9am and 12pm AEST, Saturday.
Australia: 03 9796 5636
International: +61 3 9796 5636
Direct Store Numbers:
Highpoint: (03) 9317 5581
Doncaster: (03) 9840 1555
If you would like to speak with a Taylormade Memorabilia store directly, you can find their contact information here.
FAQ’s
How do I know your items are authentic?
We only supply officially licenced products.
Taylormade guarantees the authenticity of your hand-signed sports/entertainment collectible.
A Certificate of Authenticity is provided with each collectible, and certifies that your autographed item is 100% authentic.
Is the image I see of a product the one I will receive?
Yes. However, when purchasing a hand signed or limited edition item from a collection, the one you purchase may not be the one that is photographed.
The item I have purchased has a facsimile signature. How does this differ from a personally signed item?
A facsimile signature is a reproduction of an original signature that has been printed onto the item.
Where is my order or offer confirmation email?
Occasionally our confirmation emails will go to your junk mail folder. Please check your junk folder and if you still can’t find it, please contact us on (03) 9796 5636 for assistance.
I can't find the item I am looking for on your website.
Give us a call on +61 3 9796 5636 and we’ll only be too happy to help. We have thousands of items in stock and not all of them are posted on our website.
How will I know my order has been received?
After placing an order you will receive an email confirming your purchase. Please save this email in the event you need to contact us with questions about your order. You will also receive an email with tracking information.
Do you match competitor's prices?
Yes, at Taylormade Memorabilia we go one better than price matching – we will beat any competitor’s price. Phone us on (03) 9796-5636.
Can you please change my transaction into international dollars?
All online transactions are in Australian dollars.
Can you help me with purchasing a gift? My knowledge of sports/entertainment memorabilia is limited.
We are happy to help with any questions you may have. Send us an email at info@taylormadememorbilia.com.au or call us (03) 9796 5636
What Is Your Returns Policy?
If you receive an item that you are unhappy with, we’re happy to help you out if returned to us within 10 days. Simply send us an email and we’ll take it from there.
Returns of exchanges of online purchases can be made in person or by post.
EXCHANGES issued as online store credit are available on all products including sale and promotional items (within 10 days of purchase)
CREDIT NOTES are available on all products including sale and promotional items (within 10 days of purchase)
REFUNDS are available if a product is faulty and repair cannot be completed (within 10 days of purchase)
Unfortunately, we can’t refund sale items or items purchased during sales promotions, but we’ll gladly exchange them or issue you with a credit note.
To be eligible for a return, the product must be returned to us in the original packaging.
Special order items and custom-made orders are not refundable unless deemed faulty.
Taylormade Memorabilia reserves the right to deny a refund or credit if the goods are not returned in the specified condition.
Original shipping and handling charges are not refundable for change of mind.
What if the product breaks, is faulty, or is not what I ordered?
We pack all products with care but sometimes accidents can happen. In this case, we’re happy to provide a refund, replacement or store credit, inclusive of postage costs. Please contact our customer service at info@taylormadememorabilia.com.au within 14 days of receiving your order, so that we can make the necessary arrangements.
Contact us
Our customer service team are available on telephone during the hours of 9am and 5pm AEST, Monday – Friday, and 9am and 12pm AEST, Saturday.
Australia: 03 9796 5636
International: +61 3 9796 5636
If you could like to speak with a Taylormade Memorabilia store directly, you can find their contact information here.
