GENERAL FAQ’S
We only supply officially licenced products.
Taylormade guarantees the authenticity of your hand-signed sports/entertainment collectible.
A Certificate of Authenticity is provided with each collectible, and certifies that your autographed item is 100% authentic.
Yes. However, when purchasing a hand signed or limited edition item from a collection, the one you purchase may not be the one that is photographed.
A facsimile signature is a reproduction of an original signature that has been printed onto the item.
ORDERING FAQ’S
Occasionally our confirmation emails will go to your junk mail folder. Please check your junk folder and if you still can’t find it, please contact us on (03) 9796 5636 for assistance.
SHIPPING/DELIVERY INFORMATION
- Delivery costs are applicable to any location within Australia and will be calculated at checkout.
- International Shipping will incur additional shipping fees – Further Shipping Fees will apply to your country and must be paid by the Purchaser
- The majority of items on our store are framed/made to order, therefore standard dispatch timeframes are 3-10 business days (will be longer for international delivery) plus shipping timeframes.
- Express delivery options are available on a case by case basis and at an additional cost. Please contact us if you require an item urgently and we will do our best to arrange express options for you.
- To protect your investment, Taylormade Memorabilia engages premium courier services that will deliver direct to your door. As such, please ensure that you provide details of your best daytime delivery address, noting that PO Boxes & Parcel Lockers/ParcelPoint Collection Locations are NOT an option for courier services. Please provide a residential or business address.
- Please note that the majority of deliveries occur between 9am – 5pm. Please ensure you are entering your most accessible address for this time period (consider your work address as an alternative to your residential address.)
- When your order has been dispatched, online tracking information will be e-mailed to you. From here, you’ll be able to track the transit of your piece from our door to your door, every step of the way. If you haven’t received an email confirmation, please also check your junk mail and contact Taylormade if you still haven’t received one.
- To ensure its safety, all items require the recipient to sign for the package upon arrival; the package cannot be left unattended.
- Please contact us at info@taylormadememorabilia.com.au with any direct enquiries.
Give us a call on +61 3 9796 5636 and we’ll only be too happy to help. We have thousands of items in stock and not all of them are posted on our website.
After placing an order you will receive an email confirming your purchase. Please save this email in the event you need to contact us with questions about your order. You will also receive an email with tracking information.
All online transactions are in Australian dollars.
Can you help me with purchasing a gift? My knowledge of sports/entertainment memorabilia is limited.
We are happy to help with any questions you may have. Send us an email at info@taylormadememorbilia.com.au or call us (03) 9796 5636
RETURNS & CANCELLATIONS FAQ’S
If you receive an item that you are unhappy with, we’re happy to help you out if returned to us within 10 days of receiving. Simply send us an email and we’ll take it from there.
Returns of exchanges of online purchases can be made in person or by post.
EXCHANGES are issued as online store credit and are available on all products including sale and promotional items provided the item is in the same condition as when you received it (within 10 days of purchase)
REFUNDS are available if a product is faulty/damaged and repair cannot be completed. Refunds are not offered for change or mind. (within 10 days of purchase)
Unfortunately, we can’t refund sale items or items purchased during sales promotions, but we’ll gladly exchange them.
To be eligible for a return, the product must be returned to us in the original packaging.
Special order items and custom-made orders are not refundable unless deemed faulty.
Taylormade Memorabilia reserves the right to deny a refund or credit if the goods are not returned in the specified condition.
Original shipping and handling charges are not refundable for change of mind.
We pack all products with care but sometimes accidents can happen. If your item can be repaired or replaced, we will arrange for return & repair/replacement of your item. Please contact our customer service at info@taylormadememorabilia.com.au within 14 days of receiving your order, so that we can make the necessary arrangements.
Once your order has been paid for and moved to the processing stage, you are unable to cancel it.
Once you receive your item/s, you may be able to return your item/s if the return policy conditions are met.
Our customer service team are available on telephone during the hours of 9am and 5pm AEST, Monday – Friday, and 9am and 12pm AEST, Saturday.
Australia: 03 9796 5636
International: +61 3 9796 5636
If you could like to speak with a Taylormade Memorabilia store directly, you can find their contact information here.
